Refund Policy

Last updated: ١٧ يونيو ٢٠٢٦

This is our refund policy. Please read it carefully before submitting a refund request.

1. Eligibility for Refunds

Refund requests must be submitted within 7 days of payment.
Refunds are only available for sessions that have not yet started (live sessions) or have not been accessed/watched (recorded sessions).
Once a recorded session's video has been watched, or a live session has taken place, the payment becomes non-refundable.

2. Non-Refundable Cases

Sessions purchased using a discount coupon may be subject to different refund terms — see the coupon's specific conditions, if any.
Exam attempts that have already been started or submitted are non-refundable.
Access revoked due to violation of the Terms and Conditions (e.g. content redistribution, exam cheating) does not qualify for a refund.

3. How to Request a Refund

To request a refund, contact our support team through the channel listed on the About Us page, including your registered email and the session/course in question. Requests are typically reviewed within 3–5 business days.

4. Refund Method

Approved refunds are returned using the original payment method (card refund via our payment gateway, or bank transfer for manual payments). Processing times depend on your bank or payment provider and are outside our direct control.

5. Instructor or Course Cancellation

If a course or session is cancelled by the Academy before it takes place, affected students will receive a full refund or, where applicable, the option to transfer their payment to another available session.

6. Contact

For any refund-related questions, please reach out via the contact details on our About Us page.